How do you book your train tickets? Do you use apps like Make My Trip, Goibibo, Paytm, Clear Trip, etc.? You may have to pay extra on your train ticket booking. Why? Because IRCTC will Charge Extra on Ticket Booking from such portals. In turn, the portals will charge that extra amount from you.
IRCTC will Charge Extra on Ticket Booking:
IRCTC will now impose an extra charge on ticket booking through other portals like Make My Trip, Goibibo, Paytm, Clear Trip, etc. IRCTC looks after catering, tourism and online ticketing job for Indian Railways.
Earlier, IRCTC use to take a flat annual maintenance charge from such websites. Now, IRCTC will charge INR 12.00 per ticket from these sites. Plus, the applicable taxes on this extra charge. Hence, the service provider companies are not happy with this decision. Service providers say that they pay more to the payment gateways than the fees they charge from the customer for railway ticket booking. For them, “Railway ticket booking is a total loss or nothing, means revenue negative or revenue neutral”. Therefore, they want to put the burden of this extra charge plus taxes on the customers. Otherwise, it would be a complete loss for them.
Apart from this, due to rise in railway ticket booking fees for them, they will become non-competitive as compared to the IRCTC website. Because tickets will be cheaper on ITRCTC website after this decision of IRCTC.
Look to Book COntract:
IRCTC follows the ‘Look to Book’ contract. Means at least one ticket must be booked on 70 Enquiries, else, these portals will have to pay INR 25.00.
Now, IRCTC is planning to open its system for the service providers. The service providers can provide few more facilities to the customers such as PNR status check and other inquiry services.
Indian Railway collects charge from these portals on the ticket sale. However, it gives commission to airlines on the booking of the air tickets. That is one more reason for these service providers not to be happy about the decision that IRCTC will Charge Extra on Ticket Booking.